Shipping & Returns

Return Policy

If you are not happy with your purchase, we welcome returns for store credit only.

Items acceptable for return:

  • Must be un-worn, un-washed, un-altered and have the original tags still attached
  • Items are received with 14 days from the original purchase date.
  • Items must be free of make-up, deodorant, perfume, or other stains.

All Sale merchandise are FINAL sales. No returns accepted.

How to return an order:

  • Enclose a copy of your receipt
  • Mail to:
The Urban Cottage
15 Driftwood Ln
Buchanan, TN. 38222

The Urban Cottage is not responsible for items that are lost while in-transit.

Once items are received, they will be processed within 1-3 business days. You will be issued a store credit for the price of the item and any applicable taxes. Shipping charges are non-refundable.

* Please note: Once an order has been placed, the order cannot be canceled or modifed.

* If you reside outside of the state of Tennessee, you are responsible for applying your own sales tax, according to where you live.